Does Joyce Chen Foods sell gluten free products?Yes! Our line includes Joyce Chen Gluten Free Soy Sauce, and Joyce Chen Gluten Free Hoisin. Many other brands of soy sauce contain wheat flour that is fermented along with soy. Joyce Chen Gluten Free Soy Sauce contains only water, organic soybeans, salt, and organic vinegar. In addition, our Joyce Chen Savory Stir Fry Oil, and Joyce Chen 100% Pure Roasted Sesame Oil are all naturally gluten free. Whether with a hyphen or not, gluten free or gluten-free, be assured that our soy sauce and gluten free hoisin are without wheat.How is the soy fermented in Joyce Chen Gluten Free Soy Sauce?We use a traditional Asian slow fermenting process that takes 6 months. This fermentation results in an umami flavored liquid, with a distinctive, savory taste. Soy sauce is also known as shoyu.What is the difference between Joyce Chen Gluten Free Soy Sauce and lower priced soy sauce products on the market?Joyce Chen Gluten Free Soy Sauce is slowly fermented for 6 months using the traditional Asian method. Cheaper soy sauce products on the market tend to be chemically produced, and often contains water, salt, caramel color, and hydrolyzed vegetable protein. The result is a poor tasting, highly salty product.
Do you carry Kosher products?Yes! Our Gluten Free Soy Sauce is Kosher Circle K Pareve, and our Gluten Free Hoisin, Original Hoisin, Savory Ginger & Garlic Stir Fry Oil, 100% Pure Roasted Sesame Oil, Premium Sweet and Tangy Duck Sauce, and Mild and Spicy Potsticker Dipping Sauces are all Kosher STAR-K Pareve. Circle K Pareve is controlled by the Organized Kashruth Laboratories, while STAR-K is controlled by which was known as the Orthodox Jewish Council of Baltimore/ Vaad Hakashrus. Kosher STAR-K and Kosher Circle-K certification of Joyce Chen products confirm that we meet extremely high standards for quality of ingredients and manufacturing. Prior to every Joyce Chen Foods production run, a rabbi witnesses the cleaning of equipment in preparation for the run, and reviews the product ingredients to confirm that they meet Kosher standards. During manufacturing, a rabbi observes the mixing and bottling of the products.
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Freshness and Storage
How do I know if Joyce Chen bottled products and spices are fresh?Our products are marked with a “Best By Date.” For maximum freshness, purchase our Joyce Chen products prior to this date. If you find a product in a store with an expired “Best by” date, please notify the retailer. How do I know whether my frozen potstickers are fresh?Our uncooked potstickers are flash frozen to ensure freshness. The potstickers should be separated in the pouch, and light in color. If they are clumped and/or dark in color, the product has defrosted during shipping, and refrozen. In this instance, return the product to the store for an exchange or full refund. If the store is unable to satisfy your request, please contact us so that we may help. How should I store Joyce Chen’s bottled products? Should they be refrigerated?We recommend that you store Joyce Chen’s bottled products in a cool, dark, dry place. Once opened, you should refrigerate our Joyce Chen Gluten Free Soy Sauce, Joyce Chen Hoisin, Joyce Chen Gluten Free Hoisin, Joyce Chen Potsticker Dipping Sauces (mild and spicy), and Joyce Chen Duck Sauce.
Can I buy Joyce Chen Foods products on line?Yes. Joyce Chen’s sauces, condiment, Asian oils, and Asian spices may be purchased online. Where can I find Joyce Chen Foods products in stores?Our products are available in supermarkets and independent grocers. In the case of supermarket chains, each store determines its product mix. That means that you might find Joyce Chen products in one supermarket but not another within the same chain. Please contact us if you need further assistance. Is there something that I can do if a store does not carry Joyce Chen Foods products?Yes there is! We are happy that you asked. Please ask your storekeeper to add our products. Such a request can often make a big difference in what a store carries. Here is a letter to make it easy for you to make a request. We would appreciate it if you would contact us about your request. Will you be expanding your product line?Yes! We are always developing new products, and researching trends. Please contact us if you have any ideas for new products.
What is the QR Codes on each of your labels?All of our products that are in bottles and jars include QR codes that are linked to our YouTube channel that contains several cooking demonstration videos. By using a scanner on your Smartphone or tablet, you can immediately see great recipe ideas for the product in your hand.
Healthier Asian Products
What makes Joyce Chen products healthier than other brands?All of our products are premium quality, with no fillers, no added MSG, and preservatives. Many of our products are lower in sodium and fat than other brands. Several are gluten free and/or certified Kosher. We’re so confident in the wholesomeness of our products that we provide you with a list of their ingredients on our website. You can count of Joyce Chen for superior tasting, healthier Asian products.
What’s the difference between a pan-fried and boiled potsticker?
Pan-fried potstickers in northern China are called guo tie, while boiled potstickers are called jiao zi. The potstickers are the same item, but cooked in a different manner.
What is the difference between Chinese and Japanese Soy Sauce?Chinese households traditionally have a light soy sauce for dipping and making light colored food, and dark soy sauce for cooking darker foods. The dark soy sauce has a more intense flavor. Japanese soy sauce tends to be lighter in color, used for dipping items like sushi.Why is sesame oil added at the end of cooking rather than used as a cooking oil?Sesame oil should be used as a condiment or in dressings, not as cooking oil. Sesame oil has a low burn point, which results in smoking at a low temperature.